Frequently Asked Questions
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What if my piece doesn’t fit?
If your pieces do not fit your body perfectly, and are unworn, we accept returns or exchanges within 14 days of shipping date.
Do you ship internationally?
We ship to US and Canada.
How long will my order take to ship?
Your order will ship within 5 days of purchase. You will receive a tracking number to the email entered at purchase when your order ships.
How do I care for my active sets?
Your sets should be machine washed cold and hung to dry to keep the perfect fit and quality.
My order never arrived?
Please email our customer support team at support@mykocollective.com if your order did not arrive.
I am missing part of my order
If you are missing part of your order, please email our support team at support@mykocollective.com
Where do I find my tracking?
You will receive your tracking to the email entered at check out. If you have not received this number after 5 business days, please email our support team.
How long does the refund process take?
Please allow up to 14 days for refunds to be received and processed by our team.